Where packaged connectors stop
Vendor screen-pop packages cover the agent desktop. They do not cover routing on outside data, multi-system writes, or interaction history in the warehouse. That is the work we take.
CXDisco
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CCaaS integration · Custom contact center work
Contact Center Integration Consultant
CXDisco is the team you hire when a packaged connector is not enough. We serve mid-size and large enterprises across the US, remotely. We implement custom integrations on Genesys Cloud, Amazon Connect, NICE CXone, Five9, and Talkdesk — into Salesforce, ServiceNow, Dynamics, and the data warehouse. The work is engineering-led by CXDisco.
Mid-size and large enterprises. Remote delivery across the US.
Genesys Cloud, Amazon Connect, NICE CXone, Five9, and Talkdesk.
CRM and warehouse writes, not a slide-only transformation program.
What CXDisco builds
Platforms we implement on
Genesys Cloud and Amazon Connect are the deepest pages on this site. We also build against NICE CXone, Five9, and Talkdesk when that is the platform the operation already runs.
Systems around the contact center
Salesforce, ServiceNow, and Dynamics 365 for the customer record. Snowflake, BigQuery, Redshift, workforce management, quality management, and speech analytics for the data side.
How the work ships
A short audit, a narrow first integration, then the next workflow. Engineering-led delivery from CXDisco — scoped so a mid-size or large team can see it in production without waiting on a large SI.
Good fit if you want
- A named owner for custom CCaaS integration work
- Flows that use data outside the CRM
- CRM and warehouse records written from the interaction
- A first slice in production without a multi-quarter program
What teams usually ask before hiring
Who do you serve?
Mid-size and large enterprises with a live contact center and a CRM or data stack that is not fully connected to it.
Where do you work?
Remote across the United States. The engagement is the integration, not an on-site transformation office.
Which platforms?
Genesys Cloud, Amazon Connect, NICE CXone, Five9, and Talkdesk, plus Salesforce, ServiceNow, Dynamics, and the warehouse.
Who does the work?
CXDisco. Engineering-led design and build — we implement the integration, we do not hand you a requirements deck and leave.
Platform detail: Genesys Cloud, Amazon Connect, CRM, and data integration.
Start with an Integration Audit
Tell us which platforms you run and where data still gets copied by hand. We will map the CCaaS, CRM, and warehouse work a custom integration should take on.
Book an Integration Audit