Custom CCaaS work
Genesys Cloud, Amazon Connect, NICE CXone, Five9, and Talkdesk — wired to the systems around them, not only the vendor desktop.
CXDisco
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Contact center integrations · Mid-size and enterprise
Custom, data-intensive contact center integrations for mid-size and large enterprises
CXDisco connects the systems your contact center already runs — CCaaS, CRM, and the data stack — with bespoke integrations built for how the operation actually works. We move fast, without a multi-quarter systems-integrator program.
Start with an Integration Audit.
Packaged connectors stop where the real operation starts
Genesys Cloud, Amazon Connect, NICE CXone, Five9, and Talkdesk already sit next to Salesforce, ServiceNow, or Dynamics — and a warehouse the reporting team actually uses. The vendor connector covers screen pop. The rest is still manual:
- Screen pop and a basic case, with no path for the data the router actually needs
- Agents re-keying the same customer into the CRM after the interaction
- Interaction history stuck in the CCaaS platform, not the warehouse
- Workforce, quality, and speech data that never joins the customer record
- Integration work waiting on a large systems-integrator queue
Bespoke integrations for the stack you already run
Five focused ways we connect contact center operations for mid-size and large teams.
Contact Center Integration Consultant
Hire an engineering team when the packaged CCaaS connector is not enough — and you do not want a year-long SI program.
Genesys Cloud Custom Integration
Architect flows, data actions, and CRM or warehouse writes past what CX Cloud covers out of the box.
Amazon Connect Custom Integration
Contact flows, Lambda, CRM updates, and interaction data into the lake your team already queries.
Contact Center CRM Integration
Salesforce, ServiceNow, and Dynamics: screen pop, case sync, and after-call work that matches the real process.
Contact Center Data Integration
Interaction history, workforce, quality, and speech analytics into the warehouse and BI stack — the data-intensive work packaged connectors leave behind.
Routing on real data
Look up account, order, entitlement, or case data outside the CRM and use it in the flow before an agent is offered the interaction.
Multi-system writes
One interaction can update the CRM, notify a queue, and land a structured record for reporting — without agents copying fields.
Book an Integration Audit
Tell us the platforms you run and the handoff that is still manual. We will follow up by email to schedule a short audit call.
- · Built for mid-size and large contact centers
- · Genesys, Amazon Connect, NICE, Five9, Talkdesk, plus your CRM and warehouse
- · Engineering-led. Remote across the US.